How to setup email for getting notifications

Why is it important?

Before You will be able to send email notifications, You need to configure the email settings, in Setting -> Setting email.

Methods for sending emails

  1. WP Mail
    This method uses the standard WordPress function to send emails. The good news: this method requires minimal action on Your part.

    Bad news: This method is not always reliable. Emails sent using this method may initially end up in spam and You will need to mark them as “not spam” to avoid them being marked as spam in the future.

  2. SMTP Method
    The Good Part: This method is reliable for sending emails, and is recommended.

    The Bad Part: This requires some configuration. Don’t worry – scroll down to see how to configure it.

Setting up WP-mail method

Screenshot displays an example of correct settings for sending email.

Now let’s learn more about each field:

  1. Sender name — an arbitrary name that will appear in the received letters.
  2. The “Sender email” is a very important field, it is filled in automatically when creating a form, and it is better not to change this value.
  3. Mail to receive emails — Your e-mail, where the letters from the form will be sent.
  4. Email subject — You can just write “application from the site”.

Configure SMTP method

The essence of the SMTP method is that You log in to the email service and send an email using it. You can use different mails for sending and receiving, or You can use the same one.

The screenshot displays an example of correct settings for sending emails via SMTP

Now let’s learn more about each field:

  1. Sender name — an arbitrary name that will appear in the received emails.
  2. Sender email — specify the login of the mail from which the sending will take place.
  3. Email login — again specify the login of the email from which emails are going to be sent.
  4. Password — password of the email from which emails are going to be sent.
  5. SMTP host — SMTP host server of an email service provider, for example if email is created in gmail then your smtp host is going to be “”. You can always search on the Internet what smtp server your email service uses.
  6. Port — usually it is 465 (form uses SSL encryption)

What to do if emails don’t arrive when using these methods?

This happens more often than you might think, so you have set up everything by instruction, but emails don’t appear, not even in the spam folder, nowhere.

The most common mistakes:

— If you have used the WP-mail method then check the “Sender mail” field — this parameter is crucial, if other data is filled in correctly. If you fill this field with random email, then with 70% certainty you will not receive emails. Correct sender email is generated automatically when the form is created. If you accidentally deleted it you can see it in the tooltip next to the field or create a new form.

Screenshot 1, sender email:

Screenshot 2, in the tooltip you can see the correct email for the sender email field.

— If you are not receiving emails using SMTP, then check that the email password you entered is correct. Also keep in mind that the email service through which you want to send email must not require any SMS verification, otherwise the form will not be able to authenticate. If you use cheap or just junk email hosting, the mail provider itself may not give you the opportunity to authorize the form.

How to determine whether the problem is in the email hosting or in the plugin settings?

Put your email in the wordpress settings and in the admin profile and try to, for example, restore password, if email from wordpress successfully reaches your mailbox then problem is in the plugin settings. If emails from wordpress do not reach your email then the problem is on the email provider side.

If you can’t solve the problem, write to our support team, we often face such problems and know how to help.

Caching issues

If your site is using the WP Rocket plugin or another caching plugin, if the settings are incorrect, there may be problems with receiving emails from forms. At the moment, only problems with WP Rocket are known.

If you are using the WP Rocket plugin on your site, follow these steps.

1) Set cache lifetime to less than 10 hours.


2) Add the following links to the exclusion box: